Introduction

Masiero Voice service offers the ability to answer incoming calls from any extension within your organization. We refer to this feature as Pick-Up. The Pick-Up feature allows for a call to be answered from any extension, even if the extension you are nearest does not ring.

Procedure

To answer a call from any extension, dial the prefix four (4) followed by the three-digit or four-digit extension number of the phone that you wish to answer. Keep in mind, the three-digit or four-digit number must be specified.

1. From an idle extension, dial 4 + three-digit or four-digit extension number of the phone that is ringing.
   Note, instead of manually entering the extension number, you may alternatively use the One-touch Key/Virtual Programmable Key (VPK) from your Grandstream phone's display as a shortcut.
2. The idle extension will intercept the call intended for another extension.

Example

Assuming you are at your desk using Extension 101. Extension 105 located across the office begins to ring.

To intercept (or Pick-Up) the call, dial 4105. Your idle extension (101) will answer the call intended for Extension 105.

Diagram of Pick-Up Feature