What should I do if I receive "Fax Reception Failed" email?

If you have Masiero Fax to Email enabled on your Faxing System, you may receive an Email with the subject line:  "Fax Reception Failed". This email would be read as follows:

"Dear Client,

A call was received on your fax line, however no fax was received or the attempt failed. Here are the details...

From: xxx-xxx-xxxx
To: xxx-xxx-xxxx
When: Sunday Jun 24 2018 20:31

Thank you for using Hosted Fax from Masiero Tech Group"

When receiving the above message through your email, make sure that you are receiving the call from an actual fax number and not a telephone number. It is quite common to receive these messages when a user dials your fax number through a device that is not registered as a fax line. A quick lookup of the "From: (Telephone Number)" can assist in figuring out if this is the case. Click here for assistance in looking up the sender's number.

If you are receiving these emails consecutively, and have confirmed that the sender's number is from a fax line, it may mean that some one may be having a problem trying to fax you. In this case, please submit a request for support.