VoIP on Non-Masiero Voice Networks

Service

Your Masiero Voice service uses Voice over Internet Protocol (VoIP) which relies on your current internet connection and local network to communicate with our servers.

Not all network devices and settings are compatible with VoIP phone system because VoIP requires an uninterrupted internet connection to our hosted servers at all times to reliably transmit calls.

If voice data is lost, delayed, or mishandled by a router, it cannot be resent because it is a live conversation that is being streamed.

You may not notice network problems on your computer or other network devices because these devices are most often preforming tasks that have the ability to request data to be resent if it is lost, delayed, or mishandled.

All routers have default settings that can cause problems with VoIP devices or have settings that need to be changed to ensure the best VoIP experience. Only Masiero managed networks, including Masiero network devices, can be altered for the best preforming VoIP service. Networks that are not hosted and managed by Masiero are not supported. Click here for more advanced aspects and requirements.

Recommended Router/Gateway List

Router/Firewall	Approximate Price	Recommended Number of Phones	Dual Band Wifi	QoS	VPN	VLANs	Ethernet Ports	WAN load balancing	SPI Firewall	IPS/IDS
Netgear WNR35000Lv2 Flashed with DD-WRT	~$50+	1 to 25 phones					WAN 1x gigabit LAN 4x gigabit
Ubiquiti EdgeRouter X & Ubiquiti Access Point	~$150 for both devices	~20+ phones	Supplied by Access Point				5x configurable gigabit
ZyXEL ZyWall USG Series	~$200	~20+ phones					WAN 1x gigabit  LAN 4x gigabit
New SonicWalls (SonicOS Enhacned)	~$300+	~20+ phones					6x gigabit switch ports 1x console
Cisco Meraki Cloud Routers	~$300+* This requires Cisco service contract	~20+ phones	Depending on Model				WAN 1x gigabit LAN 4x gigabit

NOTE: this list of network hardware is to be used as a reference for choosing the most compatible equipment to assist with delivery the most optimum VoIP experience. All other manufacturers, models, and firmware versions are subject to change and ultimately degrading your VoIP experience. 

Critically Important Information For All Devices

Router and gateway (modem) manufacturers continually change the firmware and hardware revisions on their devices.

We cannot guarantee that all firmware versions and hardware revisions of the models we have documented in our knowledge base will work correctly within an unmanaged network or Non-Masiero Voice network.