Core network equipment should not be restarted, manipulated, or interfaced with unless otherwise instructed by a Masiero Team member. 

These include but are not limited to, Internet Modems, Routers/Gateways, Switches, Wireless Access Points, and Servers.

Restarting these various devices can result in the following...

Extend Resolution Time

This is the time it takes to gather information, investigate an issue or report, and work to provide a solution.

Obscure Root Cause

Often Masiero Engineers rely on data and information before, during, and after an event has occurred. Depending on the situation, restarting network equipment can erase vital information that can provide insight into resolving a problem.   

Mislead Troubleshooting Efforts

When troubleshooting a particular event or incident, it is crucial to isolate the possible causes. Often restating network equipment will have the symptoms of a power-related issue from a remote standpoint. Restart equipment before reporting an issue can miss lead engineers during the troubleshooting process and widen the possible causes.

Masiero Voice Interruption

Each client's organization and their facility is different. Depending on the configuration of Masiero Voice service, restating network equipment will cause loss of service, dropped calls, or loss of power to VoIP phones. 

Interrupt Network Connectivity for Other Systems

Core networking equipment often supports various types of systems, services, and applications within a client's organization. These devices will often not only supply internet access and external connectivity, but also power various other network devices or internal network connections.

Extend Duration of Disconnectivity 

Depending on the nature of the incident or event, restarting the network equipment will merely extend the duration of disconnectivity or the duration of devices being offline. 

What should you do?

In the event that you are experiencing an issue with your Masiero Voice service or wish to report an incident, please contact us at team@masiero.tech