Introduction

Call-Forwarding will redirect originating calls to the organization to an alternative destination. Call-forwarding can be hard-coded into an organization's call-flow with predetermined phone numbers or can be managed to allow for manual entry when needed. We refer to this feature as Variable Call-Forwarding.

Set Destination Phone Number

A destination phone number must be entered into the Masiero Voice system to be used for call-forwarding. Once the destination phone number has been entered, the system will save the entry for present or future use. A password is required to enter a destination phone number, please contact team@masiero.tech for assistance.

1. Dial *61.
2. Enter password.
3. The auto-attendant will announce, "Enter the ten-digit phone number for call forwarding".
4. Enter ten-digit destination phone number.
   Note, the destination phone number cannot be entered as a seven-digit or eleven-digit phone number. 
5. The system will playback the ten-digit phone number entered.
6. The system disconnects automatically.

The ten-digit destination phone number has been saved.

Diagram: Enter Destination Phone Number

Enable/Disable Call-forwarding using Destination Phone Number

A destination phone number will need to be set to allow for call-forwarding to be enabled/disabled. Call-forwarding uses the same star code (*66) to turn the feature on and off. A password is required to enable/disable call-forwarding, please contact team@masiero.tech for assistance.

Enable Call-Forwarding

1. Dial *66.
2. Enter password.
3. Auto-attendant will announce, "Enabled".
4. The system will automatically disconnect.

Call-Forwarding has been enabled using the destination phone number entered.

Disable Call-Forwarding

1. Dial *66.
2. Enter password.
3. Auto-attendant will announce, "Disabled".
4. The system will automatically disconnect.

Call-Forwarding has been disabled. Destination phone number has been unchanged.

Diagram: Call-Forwarding Enable/Disable