Introduction

Enhanced 911 (E911) is a service that automatically displays the telephone number and physical address of the originating 911 caller on the emergency operator's screen. E911 also involves Selective Routing, whereby the 911 call is routed to the appropriate PSAP (Public Safety Answering Point) based on the caller's physical location (E911 location). As part of the onboarding process, Masiero includes the initial registration form for E911 services.

E911 Location

An E911 location is the dispatchable address where a 911 caller is located. It includes the originating caller's civic address, but may also include details such as the floor, wing, room, or office of the caller to allow arriving responders to quickly locate the source of the emergency.

Public Safety Answering Point (PSAP)

A Public Safety Answering Point (PSAP) is a dispatch center staffed by emergency operators, which receives 911 calls and dispatches fire, police, or medical services, depending on the nature of the emergency. 

E911 Registration Form

Masiero Voice subscribers receive the initial E911 registration form as part of the onboarding process. It is crucial that the form is completed and returned via email or fax (845) 406-4771. A valid address within the United States must be provided which will serve as your service address. The service address will be the E911 Location that is used in the event that emergency services are required. We recommend that you read the E911 Registration Form carefully.

It is important to keep the physical location up-to-date with Masiero to allow for emergency services to dispatch first responders to the appropriate location.

Please see the link below to acquire another E911 registration form:

Click here to download E911 Registration Form

As per Masiero Voice terms and service, it is the party's responsibility who have subscribed to Masiero Voice service to notify Masiero in the event of changes to E911 Location. 

Frequently Asked Questions (FAQs)

What is E911 or Enhanced 911?

Enhanced 911 (E911) allows for a geographic location to be assigned to a phone number. This information is automatically provided to Emergency Operators during emergency 911 calls (users who dial 911 in case of emergencies). Emergency dispatchers use this information to direct emergency services to the proper location.

Why do I need to file an E911 Registration Form?

The E911 Registration Form is using to file the physical service address of your business or organization for purposes of emergency call operators to direct emergency responders to the correct service location where the 911 call originated. 

Where do I submit an E911 Registration Form?

E911 Registration Forms can be submitted to team@masiero.tech for filing.

What is my physical service address?

This would be the service address where Masiero Voice service is installed and being used. 

What if I have more than one service location?

An E911 Registration Form would need to be filed for each active Masiero Voice service location.

What if I change service locations?

In the event that your business or organization move locations, it is your responsibility that you notify Masiero of this change and file a new E911 Registration Form with the updated service location information.