Networking

Verifying health status of Ubiquiti UniFi USG (3P) Router

1.) Locate the Ubiquiti UniFi USG Router (3P). Ensure the status LED is illuminated solid blue. (On top of device, square light around the U Logo.) Attempt to power off and back on, by removing and restoring the black power cable. 2.) If service is not restored, check both the front of the Ubiquiti UniFi USG and the black power brick which follows along the black power cable connected to the rear of the device. If the console light and/or power brick's green LED are flashing like shown in the video clip below, the power supply has failed and must be replaced. The router and/or power supply may also be emitting a high pitched noise or "chirp". This is also indicative of a failed power supply that must be replaced. 3.) BestBuy sells a universal power adapter that can be used as a replacement. Click here to view item on BestBuy's Website. Please note, this power supply will typically be visually different than the power supply that failed. However, it is able to be configured to the same specifications and will work as a proper replacement. Once obtained, be sure to set the dial to the 12V settings. Used the appropriate tip size by comparing to the size of the tip on the failed power supply. 4.) Alternatively, Masiero can provide a quote for a newer model, replacement router. These services are billable and not included as part of any existing support plan or program. Please note that this can lead to longer down as the turn around time is 1 to 2 business days on average.

How to Return Your Masiero Provided Spectrum Equipment

If you're planning to downgrade your services or move out of the Masiero coverage area, it's important to return the Spectrum Modem hat was provided to you by Spectrum through Masiero. Before returning any leased equipment, please make sure to contact us first. There's no need to return remotes, splitters, or cables that came with your equipment. How to choose the right cable modem | Tom's Guide Amazon.com: Technicolor TC8717T DOCSIS 3.0 Wireless Modem + Telephone/VoIP : Electronics Example Photos of Cable Modems How to Return Your Equipment Spectrum Store Drop-Off You can return your equipment at any Spectrum Store Location. Please ensure that you check in your equipment with a store representative so we have a record of your return. UPS Return For your convenience, you can also return your equipment by bringing it to any The UPS Store location. Inform the associate that you are returning Spectrum equipment, and they will package and ship it back to Spectrum at no cost to you. Remember to save your receipt for tracking purposes. You can use the UPS Store Locator tool to find the nearest The UPS Store location. Please note that not all UPS locations are The UPS Store locations, so be sure to confirm. Unreturned Equipment Fees Please note that you may be charged a fee for any equipment that is not returned. All equipment issued by Spectrum for use with Spectrum TV or Internet services remains the property of Spectrum. Note: Unless you have been specifically contacted by Masiero regarding the return of your equipment, you must reach out to us before proceeding with any returns. You can contact us via email at team@masiero.tech. If we haven't received your return request, you will continue to be billed for your regular monthly service charges. Need More Help? If you have any questions or need further assistance, don't hesitate to reach out to us at team@masiero.tech. We're here to help!