Networking

Verifying health status of Ubiquiti UniFi USG (3P) Router

1.) Locate the Ubiquiti UniFi USG Router (3P). Ensure the status LED is illuminated solid blue. (On top of device, square light around the U Logo.) Attempt to power off and back on, by removing and restoring the black power cable. 2.) If service is not restored, check both the front of the Ubiquiti UniFi USG and the black power brick which follows along the black power cable connected to the rear of the device. If the console light and/or power brick's green LED are flashing like shown in the video clip below, the power supply has failed and must be replaced. The router and/or power supply may also be emitting a high pitched noise or "chirp". This is also indicative of a failed power supply that must be replaced. 3.) BestBuy sells a universal power adapter that can be used as a replacement. Click here to view item on BestBuy's Website. Please note, this power supply will typically be visually different than the power supply that failed. However, it is able to be configured to the same specifications and will work as a proper replacement. Once obtained, be sure to set the dial to the 12V settings. Used the appropriate tip size by comparing to the size of the tip on the failed power supply. 4.) Alternatively, Masiero can provide a quote for a newer model, replacement router. These services are billable and not included as part of any existing support plan or program. Please note that this can lead to longer down as the turn around time is 1 to 2 business days on average.

How to Return Your Masiero Provided Spectrum Equipment

If you're planning to downgrade your services or move out of the Masiero coverage area, it's important to return the Spectrum Modem hat was provided to you by Spectrum through Masiero. Before returning any leased equipment, please make sure to contact us first. There's no need to return remotes, splitters, or cables that came with your equipment. How to choose the right cable modem | Tom's Guide Amazon.com: Technicolor TC8717T DOCSIS 3.0 Wireless Modem + Telephone/VoIP : Electronics Example Photos of Cable Modems How to Return Your Equipment Spectrum Store Drop-Off You can return your equipment at any Spectrum Store Location. Please ensure that you check in your equipment with a store representative so we have a record of your return. UPS Return For your convenience, you can also return your equipment by bringing it to any The UPS Store location. Inform the associate that you are returning Spectrum equipment, and they will package and ship it back to Spectrum at no cost to you. Remember to save your receipt for tracking purposes. You can use the UPS Store Locator tool to find the nearest The UPS Store location. Please note that not all UPS locations are The UPS Store locations, so be sure to confirm. Unreturned Equipment Fees Please note that you may be charged a fee for any equipment that is not returned. All equipment issued by Spectrum for use with Spectrum TV or Internet services remains the property of Spectrum. Note: Unless you have been specifically contacted by Masiero regarding the return of your equipment, you must reach out to us before proceeding with any returns. You can contact us via email at team@masiero.tech. If we haven't received your return request, you will continue to be billed for your regular monthly service charges. Need More Help? If you have any questions or need further assistance, don't hesitate to reach out to us at team@masiero.tech. We're here to help!

Why wireless and wired speed tests may vary

Networks often deliver variable performance due to several factors. If you’re experiencing slower-than-expected speeds, here’s what to consider: 1. Signal Strength: The distance from your router and physical barriers like walls or furniture can reduce signal strength and impact performance. 2. Interference: Wireless networks can experience interference from other devices (e.g., microwaves, cordless phones) or neighboring Wi-Fi networks, especially on the 2.4 GHz band. Modern routers broadcast on both 2.4 GHz and 5 GHz to help minimize this. 3. Device Performance: The age, quality, and wireless standards supported by your device (e.g., laptop, phone, tablet) can significantly impact the speed it can achieve. 4. Router Placement: Positioning your router centrally in an open area can help ensure even coverage throughout your space. Avoid placing the router near metal objects or in enclosed spaces. 5. Testing Variance: Speed test results can vary depending on the testing server and whether the device is connected via Wi-Fi or Ethernet. For the most accurate speed tests, use a wired Ethernet connection whenever possible. Steps to Reboot Your Cable Modem Rebooting your cable modem can resolve many speed-related issues. Here’s how: 1. Power Off: Unplug the modem from its power source. 2. Wait: Keep it unplugged for at least 30 seconds to allow a full reset. 3. Reconnect Power: Plug the modem back in and ensure all cables are securely connected. 4. Wait for Reconnection: Allow 2–3 minutes for the modem to reconnect to your internet service provider (ISP). Once rebooted, retest your speeds to check for improvement. Testing Internet Speeds When testing your internet speeds: - Use a speed test tool like speedtest.net. - Perform tests from multiple devices to identify if the issue is isolated to one device or affects the entire network. - For wireless tests, try standing closer to the router for stronger signal strength. Expected Speeds Confirm your subscribed internet speeds with your ISP. For example, if your plan is for 200 Mbps download and 10 Mbps upload, you should expect speeds close to these under optimal conditions. Note that wireless speeds may be lower due to the factors described earlier.

How to Reboot Your Internet Cable Modem

Cable Modems sometime needs to be restarted, especially after outages occur or if it's believed that there is trouble with your Internet Connectivity. To help you identify your modem, here are some examples: Identifying Your Modem The cable modem is supplied by your Internet Service Provider (ISP) (e.g., Spectrum, Verizon FiOS, Optimum, Frontier). To ensure you are restarting the correct device, refer to the list below to identify your modem manufacturer: - Arris - Motorola - Cisco - Technicolor - Ubee Steps to Restart Your Cable Internet Modem Identify the Modem Confirm the device you are about to restart is the cable modem, not the router or any other connected equipment. Power Down the Modem 1. Unplug the power cord from the back of the modem. 2. To confirm the modem is completely powered off, check that all light indicators on the device are off. 3. Wait for 30 Seconds Reconnect the Modem 1. Reconnect the power cord to the modem. Allow the Modem to Reboot 1. Wait 2 to 5 minutes for the modem to fully boot up. 2. During this time, the light indicators may flash or remain solid as the modem re-establishes a connection. Test Your Internet Connection 1. Attempt to connect to the network by browsing to multiple websites.