Voice | Masiero

How do I reboot or re-provision a Grandstream GXP21xx phone?

You may be instructed to reboot or re-provision a phone by a member of the Masiero Tech team. A re-provision will pulls the latest configuration files for the phone, such as changes to the phone's background, weather, and one touch buttons. This process usually only takes a few seconds. A reboot of the phones is typically recommended if there is some sort of software problem (unable to answer calls, dial out, or if certain buttons are not working). This will fully shut down the phone and restart it. It will also pull the latest configuration files for that phone. This process usually takes about 3-4 minutes. All Grandstream phones managed by Masiero Tech will re-provision automatically during off-hours, typically between the hours of 10:00 pm to 11:00 pm each day. This ensures that each Grandstream phone has the latest configuration files and firmware. How to preform a Soft-Reboot of a Grandstream GXP21xx Phone Press the Menu button (circle button located between the four arrow keys) and then use the arrow keys to go to the Reboot option. This option may not be on the first Menu page, so you may need to go to the second page to see the Reboot option. Hit the Menu button to select the Reboot option. Select Yes with the phone's softkey on the following prompt to reboot the phone. Alternatively, you can also press and hold the Pause button and the Left Arrow key to reboot the phone. How to preform a Hard Reboot of a Grandstream GXP21xx Phone If the phone is frozen, and you are not able to get the phone to receive any input when you press the buttons, you may need to do a hard reset. To do this, unplug the cables in the back of the phone that are plugged into the ports shown below (NOTE: some phones will only have a cable plugged into the LAN port). The phone should power off. Once it does, plug all the cables back in. Re-provision a Grandstream GXP21xx Phone To re-provision a Grandstream phone, press and hold the Pause/Hold button and then press and hold the Right Arrow button simultaneously for about 5 - 7 seconds. You will not see anything on the screen after doing so, but the phone will pull it's new configuration changes from the Masiero Network once this has been done.

By Patrick Weldon

• Last updated on Apr 03, 2024

Calls showing as spam on other people’s Caller IDs

If the issue is occurring when dialing out, for example, calling a 3rd party's cell phone, and their caller ID says "spam" or "potential spam", the issue is related to 3rd party carrier having flagged your phone number in their databases. A request to remove such must be opened with the respective carrier. By completing these forms, you're requesting that the 3rd party carrier does not mark your phone number as "spam risk" or through whatever other means they notify their subscribers. AT&T - https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667 Verizon - https://voicespamfeedback.com/vsf/ T-Mobile - https://calltransparency.com/ Call Guardian - https://reportarobocall.com/trf/ Allow a week or so for these changes to take effect. If you're seeing consistent flagging of the phone number after completing such, you'll want to determine which carrier the dialed party is using. (i.e. AT&T, Verizon, T-Mobile, etc.) A follow up inquiry would then need to occur with that carrier (through the above forms) to determine why the phone number is still being flagged incorrectly. If the above is not the nature of the problem you're experiencing, please confirm further details and call examples of where this issue is seen. Report such to our team for further review.

By Patrick Weldon

• Last updated on Jan 30, 2024

How do I factory reset my Grandstream phone?

IMPORTANT Only factory reset your phone if you are directed to do so by a Masiero Engineer. You may need to factory reset your phone if experience software problems. This should only done only under the direction of a member of the Masiero Team. Depending on the model you have, follow the instructions below to reset your phone: GXP2100 series phones (GXP2135, GXP2170, etc) 1. Press the Circle/Menu button on your phone, located in the middle of the 4 arrow keys. 2. Select the System option. 3. Scroll down to select the Factory Reset option. 4. Select Yes to confirm resetting the phone. GXP1600 series phones (GXP1620/1625) 1. Press the Circle/Menu button on your phone, located in the middle of the 4 arrow keys. 2. Select the System option. 3. Scroll down to select Factory Reset. 4. Select Yes to confirm factory resetting the phone. DP750/720 Cordless phones 1. Press the Circle/Menu button on your phone, located in the middle of the 4 arrow keys. 2. Select the System Settings option. 3. Scroll down to select Factory Reset. 4. Select Yes to confirm factory resetting the phone. 5. You will need to re-pair/subscribe to the base station once the cordless phone has been been reset. To do this press the Subscribe button on the Cordless phone on the main screen. This will start a search on the phone for an available base station. 6. Press and hold the Radio/Page button on the back of the base station (shown below) for 7 seconds until the Radio light begins flashing on top of the base station. This will start the subscription process, and the cordless phone that is searching should find the base station.

By Patrick Weldon

• Last updated on Apr 01, 2024