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Patrick Weldon
By Patrick Weldon
• 13 articles

How do I reboot or re-provision a Grandstream GXP21xx phone?

You may be instructed to reboot or re-provision a phone by a member of the Masiero Tech team. A re-provision will pulls the latest configuration files for the phone, such as changes to the phone's background, weather, and one touch buttons. This process usually only takes a few seconds. A reboot of the phones is typically recommended if there is some sort of software problem (unable to answer calls, dial out, or if certain buttons are not working). This will fully shut down the phone and restart it. It will also pull the latest configuration files for that phone. This process usually takes about 3-4 minutes. All Grandstream phones managed by Masiero Tech will re-provision automatically during off-hours, typically between the hours of 10:00 pm to 11:00 pm each day. This ensures that each Grandstream phone has the latest configuration files and firmware. How to preform a Soft-Reboot of a Grandstream GXP21xx Phone Press the Menu button (circle button located between the four arrow keys) and then use the arrow keys to go to the Reboot option. This option may not be on the first Menu page, so you may need to go to the second page to see the Reboot option. Hit the Menu button to select the Reboot option. Select Yes with the phone's softkey on the following prompt to reboot the phone. Alternatively, you can also press and hold the Pause button and the Left Arrow key to reboot the phone. How to preform a Hard Reboot of a Grandstream GXP21xx Phone If the phone is frozen, and you are not able to get the phone to receive any input when you press the buttons, you may need to do a hard reset. To do this, unplug the cables in the back of the phone that are plugged into the ports shown below (NOTE: some phones will only have a cable plugged into the LAN port). The phone should power off. Once it does, plug all the cables back in. Re-provision a Grandstream GXP21xx Phone To re-provision a Grandstream phone, press and hold the Pause/Hold button and then press and hold the Right Arrow button simultaneously for about 5 - 7 seconds. You will not see anything on the screen after doing so, but the phone will pull it's new configuration changes from the Masiero Network once this has been done.

Last updated on Apr 03, 2024

How do I factory reset my Grandstream phone?

IMPORTANT Only factory reset your phone if you are directed to do so by a Masiero Engineer. You may need to factory reset your phone if experience software problems. This should only done only under the direction of a member of the Masiero Team. Depending on the model you have, follow the instructions below to reset your phone: GXP2100 series phones (GXP2135, GXP2170, etc) 1. Press the Circle/Menu button on your phone, located in the middle of the 4 arrow keys. 2. Select the System option. 3. Scroll down to select the Factory Reset option. 4. Select Yes to confirm resetting the phone. GXP1600 series phones (GXP1620/1625) 1. Press the Circle/Menu button on your phone, located in the middle of the 4 arrow keys. 2. Select the System option. 3. Scroll down to select Factory Reset. 4. Select Yes to confirm factory resetting the phone. DP750/720 Cordless phones 1. Press the Circle/Menu button on your phone, located in the middle of the 4 arrow keys. 2. Select the System Settings option. 3. Scroll down to select Factory Reset. 4. Select Yes to confirm factory resetting the phone. 5. You will need to re-pair/subscribe to the base station once the cordless phone has been been reset. To do this press the Subscribe button on the Cordless phone on the main screen. This will start a search on the phone for an available base station. 6. Press and hold the Radio/Page button on the back of the base station (shown below) for 7 seconds until the Radio light begins flashing on top of the base station. This will start the subscription process, and the cordless phone that is searching should find the base station.

Last updated on Apr 01, 2024

Voicemail: Access and Manage General Voicemail

General (Group) General voicemail boxes are typically used for multiple users, departments, or group extensions. Access General Voicemail box By default, general voicemail boxes can only be accessed by dialing 7 + three-digit or four-digit extension number assigned. Example: Assuming you wish to access the general voicemail box of 999. Dial 7999. Default Password: 1234 Manage Diagram: Voicemail Box Main Menu ** Diagram: Listen to Voicemail Messages Menu Options** Main Menu: Mailbox Options Press 0 to select Mailbox Options. The following options will be announced by the auto-attendant: a. Press 1 to Record your Unavailable message. b. Press 2 to Record your Busy message. c. Press 3 to Record your Name. d. Press 4 to Record your Temporary message. e. Press 5 to Change your Password. f. Press * to Return to the Main Menu. Mailbox Options: Record your Unavailable Message Press 0 for Mailbox options. Press 1 to Record your Unavailable message. Record message. Press # when finished recording. a. Press 1 to Accept this message. b. Press 2 to Listen to this message. c. Press 3 to Re-Record this message. Mailbox Options: Record your Temporary Message The temporary message is a message that plays before the originating caller hears your standard unavailable or busy message. Temporary message can be used for situations which dictate that you pre-face your standard messages with another (i.e., On Vacation, temporary leave). Press 0 for Mailbox options. Press 4 to Record your Temporary message. Record message. Press # when finished recording. a. Press 1 to Accept this recording. b. Press 2 to Listen to it. c. Press 3 to Re-recording this message. ** Mailbox Options: Change your Password** By default, voicemail boxes are assigned the password 1234. We strongly recommend changing your password. Press 0 for Mailbox options. Press 5 to Change your Password. Enter new password. Note, password can contain up to ten digits. Press # when finished. Enter new password again. Press # when finished.

Last updated on May 03, 2024

Adjusting the Ringer Volume on a Grandstream GXP2170 IP Phone

Quick Volume Adjustment If you need to quickly adjust the ringer volume without navigating through the menu, you can do so while the phone is idle: Locate the Volume Keys The volume keys are located on the right side of the phone's keypad. Adjust the Volume Press the "+" button to increase the ringer volume. Press the "-" button to decrease the ringer volume. You will hear a sample ring as you adjust the volume, helping you to find the appropriate level. Step-by-Step Guide 1. Access the Phone’s Menu Press the "Menu" button on your phone. This button is located in the middle of the arrow keys and has a white circle printed on it. 2. Navigate to the Preferences Menu Using the navigation keys (up, down, left, right) on the phone, scroll to the "Preference" option and press the "Select" button (usually the center button of the navigation keys). 3. Select Volume Control In the Preferences menu, scroll down until you find the "Volume" option and press the "Select" button. 4. Adjust the Ringer Volume Once in the Volume menu, you will see different volume controls, including options for handset, speaker, and ringer volume. Select "Ringer Volume" by highlighting it and pressing the "Select" button. Use the navigation keys to increase or decrease the ringer volume to your desired level. You will hear a sample of the ringer as you adjust the volume. 5. Save Your Settings After adjusting the ringer volume to your preference, press the "Save" or "OK" button to confirm and save your settings. Press the "Exit" button or the "Back" button to return to the main screen of your phone. Additional Tips Silent Mode: If you need to silence your phone, you can set the ringer volume to the lowest level until the ringer is off. Custom Ringtones: If adjusting the volume is not sufficient, consider customizing the ringtone to something that is more noticeable to you. Do Not Disturb: If you do not want to be disturbed at all, you can enable the Do Not Disturb (DND) feature from the phone’s menu. Conclusion Adjusting the ringer volume on your Grandstream GXP2170 IP Phone is a straightforward process that ensures you never miss an important call. Whether you are in a quiet office or a noisy environment, these steps will help you set the ringer volume to the perfect level.

Last updated on May 22, 2024

How can I record my own Auto-attendant/IVR for my phone system?

Introduction The Masiero Voice system allows for audio files to be recorded and implemented for various reasons. Once the audio files have been recorded a member of the Masiero Team will implement these files appropriately. These files can be used to customize your Masiero Voice service (i.e. auto-attendant, Interactive Voice Response, etc.). Included below is an example of a general auto-attendant and a diagram of how to record your own auto-attendant. Auto-attendant Example 1: Thank you for calling Acme Enterprises. If you know your party’s extension, you may dial it at any time. "Please listen carefully to the following options. To reach our sales department, press 1. To reach our billing department, press 2. To speak to a customer service representative, press 3. To hear a dial by name directory, press 0. To leave a voicemail message for our New York office, press 4. Thanks again for calling Acme Enterprises and have a great day!" How to record your own Auto-Attendant 1. From any phone, dial 867732 (TMPREC). 2. Enter the recording number that will be associated with the audio recording. The 5-digit recording number will be 73201 (REC01) as it is your first audio recording. Note, for additional recordings be sure to choose a different 5-digit recording number when prompted to record multiple messages. For example, 73201 (REC01) for your first message.  73202 (REC02) for your second message.  73203 (REC03) for your third message. 3. When prompted, press 2 to record the message. 4. When finished recording, press # (pound) to save and exit. 5. Be sure to notify us at team@masiero.tech when the recordings are complete and ready to be implemented into the phone system. Audio files will be reviewed first before implementing. Be sure to specify which audio file (using the 5-digit recording number) is to be used for what purpose. This will allow us to appropriately place each message where intended. Diagram of Recording System

Last updated on Jun 17, 2024

How to Change VLAN Tagging on Grandstream GXP2170 Phones Using Phone Hardware

If your Grandstream GXP2170 phone is currently set to VLAN 5 and you need to change it back to the default VLAN setting using the phone's hardware keys and navigation menus, follow these steps: Step-by-Step Instructions: Step 1: Access the Phone Menu 1. Press the Menu Button: - On your Grandstream GXP2170, press the Menu button. This button is typically represented by an icon that looks like a circle. Step 2: Navigate to Change VLAN Tag ID 1. Use the Navigation Keys: - Use the navigation keys (up, down, left, right arrows) to scroll through the menu options. - Select System and press the circle button to select. - Select Network and press the circle button to select. - Use the down arrow to navigate to and select Layer 2 QoS and press the circle button to select. - Change 802.1Q/VLAN Tag from 5 to 0 by using the BackSpace soft key and number pads. Once completed, select Save. Step 3: Reboot the Phone: 1. Press the circle button (circle button located between the four arrow keys) and then use the arrow keys to go to the Reboot option. This option may not be on the first Menu page, so you may need to go to the second page to see the Reboot option. Hit the circle button to select the Reboot option. Select Yes with the phone's softkey on the following prompt to reboot the phone. Conclusion: By following these steps, you should successfully change the VLAN tagging on your Grandstream GXP2170 phone from VLAN 5 to the default VLAN setting using only the phone's hardware keys and navigation menus.

Last updated on Jul 19, 2024

Troubleshooting Call Quality Issues

Introduction Experiencing issues with Masiero Voice Call Quality can be frustrating. To assist our technical team in resolving these problems effectively, we need detailed information about the call issues you are encountering. This article will guide you on how to document these issues thoroughly to facilitate a quicker resolution. Common Call Quality Issues Before providing your detailed report, it’s important to understand the common types of call quality issues: - Choppy Audio: Parts of the conversation are missing or unclear. - Echo: You hear your own voice during the call. - Delay: There is a noticeable lag between speaking and hearing the response. - Dropped Calls: The call disconnects unexpectedly. - Poor Audio Quality: The audio is muffled or distorted. Information Needed for Troubleshooting To help us pinpoint and resolve your call quality issues, please provide the following detailed information: 1. Date and Time of the Call - Specify the exact date and time when the call occurred. - Example: July 21, 2024, at 10:30 AM EST. 2. Caller ID - Provide the caller ID of both parties involved in the call. - Example: Caller ID for the outgoing call was 845-456-7890, and the incoming call was from 987-654-3210. 3. Nature of the Issue - Describe the specific problem you encountered during the call. - Example: During the call, I experienced choppy audio where parts of the conversation were missing. 4. Frequency of the Issue - Indicate whether the issue is consistent or intermittent. - Example: The issue of choppy audio has been occurring intermittently over the past week. 5. Duration of the Issue - Mention how long the problem lasted during the call. - Example: The choppy audio lasted for approximately 5 minutes during a 20-minute call. 6. Other Observations - Any additional information that could help us diagnose the issue, such as whether others on the same network are experiencing similar issues. - Example: My colleague in the next office was also experiencing choppy audio during their calls around the same time. How to Submit Your Report Once you have gathered all the necessary information, please submit your report through our support portal or email it to our support team at team@masiero.tech. Here’s a sample format you can use: Sample Report: - Date and Time: July 21, 2024, at 10:30 AM EST - Caller ID: Outgoing - 845-456-7890, Incoming - 987-654-3210 - Nature of the Issue: Choppy audio - Frequency: Intermittent over the past week - Duration: 5 minutes during a 20-minute call - Other Observations: My colleague next door also experienced choppy audio around the same time Conclusion Providing detailed information about your Masiero Voice Call Quality issues will enable our technical team to analyze and resolve the problem more efficiently. We appreciate your cooperation and are committed to ensuring you have a seamless Masiero Voice Calling experience. If you have any questions or need further assistance, please do not hesitate to contact our support team.

Last updated on Jul 24, 2024

How to power cycle a Grandstream DP750 Cordless Base Station

If you're experiencing connectivity issues with your Grandstream DP750 Cordless Base Station, performing a power cycle can often resolve the problem. Follow these simple steps to safely power cycle your device. Step 1: Locate Your Grandstream DP750 Base Station Begin by finding your Grandstream DP750 base station. It’s a compact device, typically mounted on a wall or placed on a flat surface near your network equipment. DP750 | Grandstream Networks Step 2: Disconnect the Power Cable Once you've located the device, move to the back of the base station where all the ports are located. Look for the power cable that supplies electricity to the base station. Refer to the second photo below, which highlights the location of the power port with an arrow. Firmly but carefully, unplug the power cable from the back of the base station. Step 3: Wait for 30 Seconds After disconnecting the power, wait for at least 30 seconds. This will allow the device to fully power down and reset any internal settings. Step 4: Reconnect the Power Cable After the 30 seconds have passed, reconnect the power cable into the same port on the back of the base station. Ensure it’s securely plugged in. Step 5: Verify the Base Station is Powering Back On Once the power cable is reconnected, you should see the LED lights on the front of the device begin to illuminate. This indicates that the base station is powering back on. Step 6: Confirm Network and Device Functionality After a few minutes, the Grandstream DP750 should reconnect to your network and resume normal operation. You can check that the devices connected to the base station, such as handsets, are functioning properly. If the issue persists after performing this power cycle, please consult your IT department or service provider for further assistance.

Last updated on Oct 16, 2024